FAQ


Only some of the features offered through the platform are accessible to all users. Therefore, it is necessary to create your own user account if you want to:

  • Report a trade obstacle that you encountered when exporting or importing your products;
  • Follow the actions taken by relevant authorities in order to solve the obstacles that you have reported, either directly through your account or via email notifications;
  • Receive email alerts of the obstacles reported by all trade operators and the answers provided by the relevant authorities.

All personal information of our users is kept strictly confidential. If you would like to learn more about the treatment of personal information on the Trade Obstacles Alert (TOA) platform, please go to the page Terms and conditions.

If you wish to fill an obstacle report, please follow the instructions below:

  1. The report must refer to a single obstacle encountered while exporting or importing a single product (if you export / import multiple products, please indicate only the main product affected). It is important to enter only the information related to a single obstacle at a time. Avoid mentioning within the same report several distinct obstacles that might have occurred at different points in time. If you faced multiple obstacles, you should enter them separately through different obstacle reports.
  2. Make sure that the information provided is as detailed as possible, especially in the free description fields. A detailed report will allow for a faster response.
  3. Answer the questions in the order in which they are presented. The questionnaire is dynamic and it adapts according to your answers.
  4. Carefully read the information on the questions by clicking on the symbol (i) when it is available.
  5. Answer all questions that have a star (*) on the side. These questions are mandatory and the report will not be validated until you answer them.
  6. Offensive expressions or direct attacks on individuals or agencies are not tolerated and will not be published on the platform.
  7. Provide additional information to your report when possible. Documents attached at the end of the report may allow for a faster response.
  8. Upon completion, you should review the report before submitting it. If you encounter an error, you can go back and change the relevant information.
  9. To see an example of a correctly completed questionnaire, click here
  10. Check from time to time the page View my reports (within the module My account) or else the email box related to the email address used while registering to the application (available at the page Edit my profile). The administrator might be required to contact you for additional information on your obstacle report.

On the Trade Obstacles Alert (TOA) platform you can report obstacles that occur while exporting or importing a product. These obstacles might be procedural and/or related to a specific regulation. They can also be related to the business environment of the country (see Trade obstacles).

Private disputes (e.g. disputes between suppliers and customers) or problems related to partner countries’ business environment and, in particular, basic infrastructure, are not considered trade obstacles within the TOA platform. Below you can find some examples of obstacles that cannot be solved through the TOA platform:


Example: Obstacle related to a private dispute
"A supplier refuses the payment modality proposed by the buyer and requires executing the transaction through a more expensive system."

Example: Obstacle related to the lack or inefficiency of basic infrastructure
"A power cut in the partner country’s port caused the loss of fruit and other perishable stored in the customs warehouse."

To see the classification of trade obstacles as defined within the TOA platform, please click here.


The Trade Obstacles Alert (TOA) platform uses the Harmonized System (HS) classification to categorize products. The HS is an international nomenclature defined by the World Customs Organization (WCO), which allows member countries to classify traded goods on a common basis for customs purposes. Each code corresponds to a specific product category.

In the obstacle report, when selecting the product affected by the obstacle, you must choose only one product corresponding to only one HS 6-digit code.


In order to create your own account, you have to register to the platform. Registration is free and your personal information will not be shared with third parties. To register, go to the navigation menu on top of the page and click on "LOGIN".

You will be redirected to the login page, where you can enter your user name and password. If you do not have an account or want to create a new one, click on "Create an account". You will be redirected to the registration page.

Finally, please provide all the requested information and select “CREATE ACCOUNT” at the bottom of the page. Before creating your account, make sure that you have a valid email address. After completing the registration form, you will be asked to confirm your registration via an email sent to the email address you have provided.



If you encounter a problem while navigating on this website you can:

  • Report the problem using the feedback form available on the left side of the screen (click on FEEDBACK), or
  • Send an email to the address provided in the page Contact us

For users who do not have reliable internet connection, the Trade Obstacles Alert (TOA) platform also provides an offline questionnaire to report trade obstacles. Users that would like to report the obstacles they face through the offline questionnaire should:

  1. Print a paper copy of the questionnaire that can be downloaded here.
  2. Fill out the questionnaire and send it (or ask a third party to send) to the address reported in the questionnaire
  3. For those who do not have an email address, it is advisable to ask a third party that is registered on the TOA (e.g. their trade association) to submit the report online using their user account.

The administrator of the TOA platform is in charge of validating the obstacles reports that are submitted by trade operators. The National Focal Point (NFP) is the administrator of the TOA platform. Administrators’ activities include:

  • Updating the status of the obstacle reports from the page Manage user reports (within the module My account)
  • Requiring more information from the users about the obstacles reported
  • Asking the relevant agencies to provide a solution to the obstacles reported
  • Posting news and documents from the page Update news and documents (within the module Content management)
Observers of the TOA platform can see the all the obstacles reported to date, including the ones that have not been validated by the administrator. The members of the National Monitoring Committee (NMC) are the observers of the TOA platform. Observers’ activities include:

  • Revising the the obstacles report submitted in the application
  • Reporting and discussing the obstacle reports, for which resolution is pending, within the NMC
To learn more about the NFP and the NMC see The TOA mechanism.

When you create an account in the TOA platform, you will be able to receive email notifications (alerts) that will keep you updated about the obstacles faced by other trade operators. You can modify at any time the alerts settings or decide not to receive anymore alerts from the page Edit my alerts (within the module My account).
Feedback