|
98
|
24/01/2023
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Espagne
|
Domestique
|
Problème administratif
|
-55,34
|
Taxe supplementaire inutile sur les produits contenant du poisson. La tax est de Rs25 000 par an. Le permit est valide de Janvier a Decembre uniquement. Pas de pro-rata si vous faites le permit en octobre.
|
En cours de résolution
|
PEN
|
1880
|
PEN
|
|
95
|
16/12/2022
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Seychelles
|
Domestique
|
Problème règlementaire
|
-94,49
|
Issue 2 : Importation of Bourgeois Seychelles (Lutjanus sebae)
We are importers of Bourgeois (Lutjanus sebae) from Seychelles since several years.
We refer to Government Notice No. 73 of 2022, the Fisheries and Marine Resources (Toxic Fish) Amendment Regulations 2022 which states that the sale of bourgeois fish from Seychelles would now be extended to the general public; previously sale was strictly limited to hotels.
However, in a letter sent to us via email on 30 June 2022, the Ministry of Fisheries listed new conditions that shall apply for the importation of Bourgeois from Seychelles:
a) the fish shall be gilled, gutted and scaled;
b) lot number of the fish caught should be clearly mentioned
c) the fish shall be headed, if less than 5 kgs and headless if more than 5 kgs;
d) the frozen and chilled fish shall be packed and labelled appropriately to indicate, amongst others-
i. scientific name of the product
ii. origin of the fish;
iii. date of fishing and packaging
iv. weight of the fish; and
v. the percentage of glazing shall be indicated on the label and should not exceed 5 percent of the weight of the fish.
e) The fish shall be packed in Seychelles for retail sales in Mauritius
Our concerns are as follows:
1. Under Section (a), it is stated that the fish shall be gilled, gutted and scaled.
This is a very major concern. In view of its huge negative impact on quality, freshness and shelf-life, sanitary risk, impossibility to display chilled Bourgeois on buffet and impossibility to prepare Poisson Gros Sel [a seafood delicacy], we have accordingly informed our main clients who are high rated hotels and they normally require chilled Bourgeois and/or fish and at times, we have to show them the fish freshness prior to preparation.
It is a known fact that when fresh fish is scaled, its shelf life is reduced, and this can be an issue for the client. Scaling a fresh fish will lead the product to become more perishable.
2. Under Section (e), wherein it is stated that the fish shall be packed in Seychelles for retail sales in Mauritius. We understand that the scaled fish has to be packed in plastic bags, which are a petroleum product and may be harmful to the fish; toxic for consumers’ health. Fresh/chilled fish carry fresh blood and if packed in plastic bags, the fish will lose its freshness, color and will impact on its shelf-life. Fresh/chilled fish are stored in trays/polystyrene boxes containing layers of flaked ice. High end hotels have responded to the ministry’s decision to allow import of scaled Bourgeois fish from Seychelles and they suggest that importation of scaled chilled Bourgeois fish Seychelles be discontinued and that the interest of public health, the Hospitality Industry and visitors should prevail.
3. Under section d (v), it is to be noted that glazing is not applicable to fresh/chilled Bourgeois imported from Seychelles by air cargo.
In light of the above concerns, we would request the Ministry to discontinue with the policy of importation of gilled, gutted and scaled fresh/chilled Bourgeois fish. Given the peak season of tourist arrival, this will impact on supplying high quality fish. It should be noted that we are importers of fish and fish products since several years and has always abide by the law. These new conditions will act as a serious barrier to trade with regard to the importation of fresh/chilled Bourgeois fish from Seychelles.
|
En cours de résolution
|
PEN
|
1873
|
PEN
|
|
94
|
16/12/2022
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Afrique du Sud
|
Domestique
|
Problème règlementaire
|
-94,49
|
Issue 1: Fish imports from South Africa
On 29 September 2022, the Mauritian Ministry of Fisheries wrote to us and referred to extracts of Fisheries and Marine Resources (Imports of fish and fish products) Regulations 2012 and 2016.
Early October 2022, the Ministry stated that Imports of fish South Africa should be accompanied by a health certificate issued by the National Regulator for Compulsory Specifications (NRCS). In the absence of NRCS certificate, the Ministry stated re-shipment of imported consignment to its country of origin at the cost of importer as solution.
South Africa is one of our sourcing countries for fish and fish products and prior to September 2022 import consignments were accompanied by a health certificate issued by SGS South Africa, world’s leading testing, inspection and Certification Company and clearance from the relevant authorities in Mauritius was obtained without any issue.
For instance, one consignment from Cape Town arrived in Mauritius on 08 September 2022 and was accompanied by a health certificate by SGS South Africa and received clearance on 09 September 2022.
However, another consignment, expected in Mauritius around 10 October 2022, was accompanied by SGS health certificate from South Africa but expected clearance from Mauritian authorities was met with a refusal unless NRCS certificate is produced. In regulations referred to by the Ministry, at no point it has been stated that the health certificate should be issued specifically by NRCS.
It should be noted that the Food & Associated Industries Business Unit (FAI) which conducts testing activities under the NRCS has been appointed as the Competent Authority for the inspection and issue of health guarantees of fish and fishery products destined for EUROPE ONLY AND NOT TO MAURITIUS.
The issue was raised with the Ministry and representations were made to the South African High Commission in Port-Louis.
The Ministry finally suggested that sample of imported fish arrived in Port-Louis early October 2022 are tested anew in Mauritius to check whether same is good for human consumption. Upon lab results obtained, the ministry gave its clearance for release of the imported consignment.
It is of no understanding why NRCS is required by Mauritius authorities since this has never been the case before and this has not been specifically stated in the Fisheries and Marine Resources (Import of Fish and Fish Products) Regulations and more importantly the NRCS health certificate is applicable to the EU market only.
It is of great concern that the Ministry of Fisheries has now decided that SGS (South Africa) Health Certificate is non-receivable for clearance of imported goods. This is a serious barrier to trade and is a cause of concern.
We would like to state that we have always abided by the law but the non-acceptance of SGS Certificate (South Africa) is a real NTB issue.
We would therefore request that our plea be considered for the acceptance of SGS Certificate South Africa as it has always been.
|
En cours de résolution
|
PEN
|
1872
|
PEN
|
|
93
|
22/02/2023
|
Importation
|
Autres produits
|
Singapour
|
Domestique
|
Autres obstacles
|
-26,52
|
As per communiqué issued in February 2021, all plastic 'bags' are to be labelled so as to indicate the the name and contact address of the manufacturer or importer and (b) the type of exempt plastic bag. Since the manufacturer could not print the client's/importer's/buyer's name and address on these liners, we asked them if they could print their name and address to which they agreed instantly. To note that they could not print the name of the consignee/buyer/client/importer for the simple reason that they do not have a 'mould' for that. Hence the manufacturer sent an artwork to show how the plastic liner would look like with their name, address and type of plastic bag. The artwork was presented to MOE and one person confirmed that it is in line with the regulations and we can proceed with the importation - however the person called and hence we asked for a written confirmation. BUT the next day someone else from MOE called to say that it is NOT in line with the regulations and that the manufacturer's name and address are not acceptable and they need to print the name and address of the importer/buyer.
Thus we produced the communiqué issued In February 2021 AND the one issued in December 2021 which clearly states the following:
Quote:
(i) exempt non-biodegradable plastic bags: (a) the name and contact address of the manufacturer or importer and (b) the type of exempt plastic bag set out in Part II of the First Schedule of the Regulations;
Unquote:
The communiqué CLEARLY states that it is EITHER the name and address of the MANUFACTURER OR IMPORTER.
When we asked the officer how can she say something different from the communiqué, she explained we should not read this line as it is but to INTERPRETE it differently. She even explained that the communiqué is there as a GUIDE LINE only and it is what she says which should be considered.
So two communiqués have been issued and we, general public, are to read them as guidelines and not as rules and regulations and the rules and regulations are what the officer says.
Which is which at the end of the day? It is black on white that it is EITHER OR....and we are not in compliance since the manufacturer sent an artwork showing his name in FULL with ADDRESS and showing the type of exempted bag.
So why this refusal when we are FULLY IN COMPLIANCE with the rules and regulations?
|
Résolu - Action
|
ANS_ACT
|
1871
|
ANS_ACT
|
|
92
|
25/11/2022
|
Importation
|
Autres produits
|
Chine
|
Domestique
|
Problème d’information
|
-115,52
|
The consignment has been examined in the presence of the representative of Consumer Affairs Unit(CAU) and Customs Examining officer and found thatlabels are missing onthe produts.We have already received clearance certificate from MSB.Customs agreed to let the importer to put labels in the presence of CAU officers to allow delivery, But officers of CAU said they have stopped doing this procedure which was an agreed establishing procedure regularly done in many cases. The public did not receive any notice or warning regarding this procedure.
|
Résolu - Info
|
ANS_INF
|
1870
|
ANS_INF
|
|
90
|
22/11/2022
|
Importation
|
Bois, produits du bois et papier
|
Indonésie
|
Domestique
|
Absence d'autorité / cadre réglementaire
|
-118,3
|
Having issue with the Ministry of Agriculture, taking too long to release the import permit. already submitted all supporting docs via the Tradenet systems and on top of that we have to submit hard copy, otherwise they wont release the permit and very often they are not at their place, have to wait for them to return back. this causing delay in delivery and occurring storage and demurrage.
|
En cours de résolution
|
PEN
|
1863
|
PEN
|
|
89
|
22/11/2022
|
Importation
|
Autres produits
|
Afrique du Sud
|
Domestique
|
Manque de compétences et de ressources humaines
|
-118,3
|
EXAMS & CLEARANCE FROM GOVERNMENT PHARMACIST WHO IS AVAILABLE AT PATS AIRPORT ONLY FROM 10HR TO 13 HR.
|
En cours de résolution
|
PEN
|
1862
|
PEN
|
|
87
|
22/02/2023
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
France
|
Domestique
|
Autres obstacles
|
-26,53
|
The application for import permit is actually online the MNS . Instead ,importers shall have to travel to the Reduit Veterinary department for submission of hard copies of certificates and payment of permit fees to obtain releases of shipments .
Contrary to fisheries permit office and their NPPO at Reduit , the veterinary office still request the production of original certificates to complete the release process.. Moreover , importers or their representatives have to travel to the Reduit cashier office sometimes for a payment of MUR 100 ..
|
Résolu - Action
|
ANS_ACT
|
1858
|
ANS_ACT
|
|
86
|
22/11/2022
|
Exportation
|
Autres produits
|
Maurice
|
Domestique
|
Problème administratif
|
-118,31
|
Approval of invoices at Ministry of Health and Wellness takes up 4 days and result in storage charges especially for goods imported by air
|
En cours de résolution
|
PEN
|
1849
|
PEN
|
|
83
|
22/11/2022
|
Exportation
|
Autres produits
|
Maurice
|
Domestique
|
Problème administratif
|
-118,31
|
Registration of pharmaceuticals is too lenghthy
|
En cours de résolution
|
PEN
|
1846
|
PEN
|
|
82
|
22/11/2022
|
Importation
|
Autres produits
|
Maurice
|
Domestique
|
Retard ou problème de délais
|
-118,31
|
Delays in getting approval
|
En cours de résolution
|
PEN
|
1845
|
PEN
|
|
81
|
22/11/2022
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Maurice
|
Domestique
|
Installations limitées
|
-118,32
|
Cash office is 100mts from VED office for payment and back to present receipt
|
Résolu - Info
|
ANS_INF
|
1844
|
ANS_INF
|
|
80
|
26/10/2022
|
Importation
|
Autres produits
|
Maurice
|
Pays partenaire
|
Problème administratif
|
-145,31
|
Lack of officers in agency
We have an official appointment for examination at 9:30 from customs but ayuvedic pharmacist is not free they told us 13:30 pm. While we contact the customs officers to ajust the time they told us to resechule the exams for tomorrow.
The things is that storage/demurrage. client will face while delaying the process.
Also note that its medicine product and same has a shelf life and is important for the public
|
Résolu - Action
|
ANS_ACT
|
1843
|
ANS_ACT
|
|
75
|
04/03/2022
|
Importation
|
Autres produits
|
Pays-Bas
|
Domestique
|
Manque de compétences et de ressources humaines
|
-381,4
|
Documents dropped at the Pharmacy Board since 10th January 2022 and is still not approved and released by the pharmacist. as per feedback, no pharmacist available for approval for more than a week now.
|
Résolu - Guidance
|
ANS_GUI
|
1760
|
ANS_GUI
|
|
74
|
31/10/2022
|
Importation
|
Autres produits
|
France
|
Domestique
|
Problème règlementaire
|
-140,36
|
Since 13 January 2022 without pre-advice and preparation leading to administrative burden at time customs clearance . Deliveries are rescheduled on a week and even more because of unavailability of MCCP officers and absence of coordination. Among concerned government agencies .
Moreover , stakeholders including importers are in complete ignorance of the enforcement of this measure and reasons behind .
|
Résolu - Action
|
ANS_ACT
|
1759
|
ANS_ACT
|
|
73
|
22/11/2022
|
Importation
|
Autres produits
|
Réunion
|
Domestique
|
Problème règlementaire
|
-118,3
|
2 Tower cranes , imported into Mauritius under ATA carnet FR1913470 & FR1913471 on 23rd DEC 2019, Registered at MRA Customs under reference 19/19 & 18/19 respectively .Renewed on 05 May 2021 and Valid until 30 Nov 2021.
The 2 Cranes was imported for the Soreze Link road Project , As the said Project not yet completed and Exporting country ( Reunion ) not allowing a second renewal of the said ATA carnets . Importer have no other alternative than to pay the VAT which become payable as from 1st Dec 2021 . MRA customs is requesting the Importer to pay Interest as from the 1st day of importation which is the 23 Dec 2019.MRA customs made reference to section 21. In section 21 /4 there is mention of interest for subsection(1) whereas the consignment has been cleared under ATA carnet which refer to section 21 subsection (2), that is temporary admission issued under international convention which is an ATA carnet .
|
Résolu - Guidance
|
ANS_GUI
|
1743
|
ANS_GUI
|
|
72
|
16/12/2021
|
Importation
|
Autres produits
|
Afrique du Sud
|
Domestique
|
Problème administratif
|
-459,46
|
Late approval of Import Permit
|
Résolu - Guidance
|
ANS_GUI
|
1742
|
ANS_GUI
|
|
70
|
07/09/2021
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Malaisie
|
Domestique
|
Comportement arbitraire des fonctionnaires
|
-559,53
|
There is no clear defined import permit issuance policy nor for registration of importers. I applied for an import permit which was approved and i purchased my live animals. The officer then cancelled my import permit all because they did not follow rules well at the Ministry. I almost lost my money and with much difficulty and stress i had to pay and apoky for new permit.
|
En cours de résolution
|
PEN
|
1667
|
PEN
|
|
69
|
07/09/2021
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Viet Nam
|
Domestique
|
Comportement arbitraire des fonctionnaires
|
-559,24
|
Sans aviser les importateurs le ministere de la peche ne donne pas de permits pour limportation du poisson pangasius pour la consommation. On nous refuse les permits. On ne nous as pas consulter et il me semble que le ministere veut arreter limportation du pangasius.
|
En cours de résolution
|
PEN
|
1640
|
PEN
|
|
68
|
07/09/2021
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Indonésie
|
Domestique
|
Retard ou problème de délais
|
-559,24
|
All the staff involved in issuing import permits and deliveries have been transferred. Some staff last week. Dnrw staff not well versed with import matters and much delays in obtaining permits
|
En cours de résolution
|
PEN
|
1638
|
PEN
|
|
67
|
07/09/2021
|
Importation
|
Fabrication diverses
|
France
|
Domestique
|
Retard ou problème de délais
|
-559,23
|
Registration at Customs as an Importer was made the 11.06.21, same was on query for additional documents required.
Requested documentation were provided to Customs 14.06.21, phone calls were made and emails were sent to have a status of the application made, today the 23.06.21 the application is still pending.
Below reference of the application made;
Application No :48881Y21
|
En cours de résolution
|
PEN
|
1613
|
PEN
|
|
65
|
19/02/2020
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Chine
|
Domestique
|
Problème règlementaire
|
-1125,52
|
live animals blocked at customs. clearance not granted.
|
Résolu - Guidance
|
ANS_GUI
|
365
|
ANS_GUI
|
|
64
|
26/03/2019
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Afrique du Sud
|
Domestique
|
Comportement arbitraire des fonctionnaires
|
-1455,36
|
Ministry of Health does not allow import of edible organic coconut oil for some importers whereas two other companies namely Mantra and Health Solution are allowed to import edible coconut oil and are permitted by the Ministry of Health to sell it in supermarkets all over Mauritius.
This is a discriminating act for the importers which are blocked and the issue is going on for almost a year now.
Dr Bronner coconut oil is available everywhere as Health Solution is bringing it in illegal and they declare it as cosmetic coconut oil which doesn't need the approval of the Food Import Unit, however once it passes Customs it's sold in supermarkets as edible coconut oil and nobody minds.
|
En cours de résolution
|
PEN
|
348
|
PEN
|
|
61
|
19/09/2018
|
Importation
|
Produits chimiques
|
Afrique du Sud
|
Domestique
|
Retard ou problème de délais
|
-1643,54
|
Despite we took appointment with the Pharmacist Officer, We are having issues while removing pharmacist goods since we need to chase the Pharmacist.
|
En cours de résolution
|
PEN
|
294
|
PEN
|
|
60
|
27/08/2018
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Afrique du Sud
|
Domestique
|
Problème règlementaire
|
-1666,51
|
Extract of the official letter addressed to the MoH with copies to the higher rank officials
>Consignment Blocked by MoH Food Import Unit<
Dear Mr.
I refer to above subject of our Consignment Blocked by MoH Food Import Unit at the harbor.
Amongst the food commodities imported from South Africa we do have Organic Virgin Coconut Oil, which as per information received from Mr. The Director / Food Import Unit is the cause for non release of the consignment.
No further information has been given nor have we been informed by the MoH that it is not permitted to import coconut oil
Please note as follows
1. The consignment consists of various food products,
different edible oils and organic edible coconut oil
2. We are importing these products since several years
3. All products strictly comply with the Food Regulations
(except for coconut oil Schedule 58 Reg206 Saturated Fatty
Acids)
4. All products were given as samples to the Food Import
Unit for PMA (re-submitted for an updated import approval in April 2013)
5. All products were always checked on each import by the
officers of the FIU and no problems were reported to us in the past
6. All products were always released by the officers of
the FIU
7. Each consignment is accompanied by an official Health
Certificate issued by the authorities of the exporting country certifying that the food is fit for human consumption
8. On request by the FIU on 27th February 2017 we
re-submitted on 02nd March 2017 the complete analysis certificates for the imported coconut oil which are issued by independent recognized laboratories. Samples of the coconut oil were taken by the officers of MoH at the harbor.
9. Again all imports of coconut oil were released without
any problem by the FIU
10. At this stage we have not been informed by the FIU MoH
that the import of organic edible coconut oil is not allowed
We wish to bring to your attention that
1. Coconut Oil is widely sold in supermarkets around the
island (as per today 19th June 2018)
2. One brand of Coconut Oil sold in the supermarkets
doesn’t comply with the Food Regulation (PART I - Food Composition and Labeling 3. Labeling requirements of pre-packed Food) however it is not removed by the MoH
3. Schedule 58 Reg206 Saturated Fatty Acids must be
amended to International Standards
>as various food products do not comply with this regulation and
>consequently are not legal as per the Food Act
4. Coconut oil is rich in saturated fatty acids,
especially lauric acid (about 50%) and myristic acid (about 20%). These fatty acids are so-called ‘medium-chain triglycerides’ (MCTs) because they are shorter molecules than the saturated fats commonly found in vegetable oils and animal fats (e.g. palmitic and stearic acid). This also explains why coconut oil has a far better health profile than its high content of saturated fats would suggest.
5. We are in possession of all documents as per above
statement
Consignments of coconut oil being held at the harbour
1.0 The problem
After years of allowing the import of edible coconut oil the Ministry of Health in May 2018 without warning have banned this product because it contains more than 23% of saturated fatty acids.
This is selective enforcement as butter, and particularly Ghee amongst others are all significantly in excess of 23% and no attempt is made to stop their importation.
The regulation of 1999 does not reflect an accurate understanding of the health effects of consuming foods containing fatty acids and the ban based on greater than 23% fatty acid content is misguided and not found for example ion the EU nor in North America. Coconut oil is regarded as beneficial in its health effects when consumed.
2.0 The ban
PRE-MARKET APROVAL
Typical letter received by long standing importer of coconut oil
From Ministry of Health dated 25 May 2018 (see other email for photo of full letter) from The Director for Senior Chief Executive to the Director RE IMPORTATION OF ORGANIC VIRGIN COCNUT OIL The Chocolate Block Company stating: that a consignment cannot be released by MRA Customs as “the said product has not received a Pre-Market Approval Permit from this Ministry”
In addition, the letter stated:
“You are reminded that any edible oil has to be in compliance with the relevant Regulations, including Regulation 206 of the Food Regulations 1999 prior to this Ministry entertaining an application for a Pre-Market approval
LIMIT ON FATTY ACID CONTENT
Food Act 1999 Regulation number 206 “Maximum permissible level of fat”
“No person shall import process manufacture process pack store offer for sale or sell any food specified in column 1 of the fifty-eighth schedule unless it complies with the maximum permissible level of poly unsaturated, saturated fat or palm oil specified in column 2 of the schedule in respect of that food”
Fifty-eighth Schedule
Item 5 of this schedule refers in column 1 to “Edible mixtures or preparations of animal or vegetable fat or oil or fractions of different fats or oils”
Column 2 specifies “(a) Not more than 23% of saturated fatty acids on the fat weight basis”
“You are reminded that any edible oil has to be in compliance with the relevant Regulations, including Regulation 206 of the Food Regulations 1999 prior to this Ministry entertaining an application for a Pre-Market approval
LIMIT ON FATTY ACID CONTENT
Food Act 1999 Regulation number 206 “Maximum permissible level of fat”
“No person shall import process manufacture process pack store offer for sale or sell any food specified in column 1 of the fifty-eighth schedule unless it complies with the maximum permissible level of poly unsaturated, saturated fat or palm oil specified in column 2 of the schedule in respect of that food”
Fifty-eighth Schedule
Item 5 of this schedule refers in column 1 to “Edible mixtures or preparations of animal or vegetable fat or oil or fractions of different fats or oils”
Column 2 specifies “(a) Not more than 23% of saturated fatty acids on the fat weight basis”
“You are reminded that any edible oil has to be in compliance with the relevant Regulations, including Regulation 206 of the Food Regulations 1999 prior to this Ministry entertaining an application for a Pre-Market approval
LIMIT ON FATTY ACID CONTENT
Food Act 1999 Regulation number 206 “Maximum permissible level of fat”
“No person shall import process manufacture process pack store offer for sale or sell any food specified in column 1 of the fifty-eighth schedule unless it complies with the maximum permissible level of poly unsaturated, saturated fat or palm oil specified in column 2 of the schedule in respect of that food”
Fifty-eighth Schedule
Item 5 of this schedule refers in column 1 to “Edible mixtures or preparations of animal or vegetable fat or oil or fractions of different fats or oils”
Column 2 specifies “(a) Not more than 23% of saturated fatty acids on the fat weight basis”
3.0 Pre-Market Approval issue
The Chocolate Block has been importing edible coconut oil along with most supermarkets and other retailers for years.
In 2013 the Chocolate Block gave samples of all edible oils including coconut oil to the Food Import Unit for Pre-Market Approval.The Director of the Chocolate Block received an email from the Officer in Charge of the Food Import Unit clearing his products including coconut oil for approval See copy of his email separately sent
4.0 Suggested solution
Amend fifty-eighth schedule item 5 “edible mixtures,” column 2 by deleting “Not more than 23% of saturated fatty acids on the fat weight basis and” Thus leaving only the reference “Not more than 25% of palm oil”
This removes the block on products which have much more than 23% saturated fatty acid like Ghee and and coconut oil.
The alternative would be to ban the importation and production and sale of Ghee, Butter, Whipping Cream, Animal Fats (Suet), Fish Oils (Sardine), Industrial Chocolates, the use of Hydrogenated Oils (Palm Oil), Coconut (Desiccated), Coconut Oil, certain cheese (Cheddar (30%), Soft Goat's Cheese (29%), Cheshire, Cream Cheese, Fontina, Roquefort, Gjetost & Monterey (27%), Blue & Gruyere (26%), Swiss (25%), Romano & Brie (24%), Parmesan (23%)), which would meet massive opposition in the population.
The sales of Margarine however with a saturated fatty acid content not exceeding 60% as well as the use of Refined bleached deodorised Soya Bean Oil / Sunflowerseed Oil and added Palm Olein is fine as per the Laws of Mauritius and the population being poisoned with the knowledge of the officals. https://www.nutritionadvance.com/harmful-effects-of-soybean-oil/
All names of officers MoH are on file and proof of the statement available
|
En cours de résolution
|
PEN
|
282
|
PEN
|
|
58
|
07/06/2018
|
Importation
|
Fabrication diverses
|
Espagne
|
Domestique
|
Problème règlementaire
|
-1747,51
|
In march 2018 i have imported lamps from spain which are sold in europe (france spain etc). We now need a certificate of conform with european community safety rules. It is difficult to get it from my supplier are he is a wholesaler and his provider's name is on his certificates. In such case MSB mentions that we can send the lamps to them for testing, we need to pay 5000 rs per model of lamp and testing will take two months. I have agreed to that for the lamps for which i have no certificates. Since march 22 2018 until may 21 my agent has never been able to remove my lamps from customs to send them for testing to MSB. There seems to be no clear procedure as to whom can take the responsibility to remove the goods from customs. MSB/Consumer Protection Unit or my importing agent? For 1CBM i was requested to pay 10,000 rs already i still do not have my lamps and they have not be sent to MSB for testing. We are put in a dead end where we have to ask for destruction of goods when storage fee will become too high. My simple request is we agree that we need a safety rule for electrical goods, I agreed to pay for the testing of lamps, I agree to pay for the storage during the testing time but I cannot accept to pay 2 months (for now) of storage, and my lamps are still detained because the procedure is not ready.
|
Résolu - Guidance
|
ANS_GUI
|
280
|
ANS_GUI
|
|
57
|
07/06/2018
|
Importation
|
Fabrication diverses
|
Aruba
|
Domestique
|
Problème d’information
|
-1747,51
|
Custom is requesting for release from ministry of health for catheters / medical consumables / perfume / soap and cosmetics for both companies and individuals.Imported from any countries
|
Résolu - Guidance
|
ANS_GUI
|
259
|
ANS_GUI
|
|
54
|
16/11/2017
|
Importation
|
Métaux et autres industries manufacturières de base
|
Madagascar
|
Domestique
|
Installations limitées
|
-1950,29
|
Problem with the request for Fumigation for importation from Madagascar. No notice received from Ministry of Health regatrding this issue. MRA Customs refused to accept the Fumigation certificate from Madagascar. Ministry of Agro refused to do Fumigation for non food items.The Private Company Hardy Henry said it is not proper to do fumigation for non food items.
|
En cours de résolution
|
PEN
|
229
|
PEN
|
|
52
|
27/12/2017
|
Importation
|
Autres produits
|
France
|
Domestique
|
Problème règlementaire
|
-1909,4
|
Specifications on Invoices as per customs regulation 13(1) regarding statemet signed by the exporter to certify particulars on invoice
|
Résolu - Guidance
|
ANS_GUI
|
222
|
ANS_GUI
|
|
51
|
20/04/2017
|
Importation
|
Bois, produits du bois et papier
|
Allemagne
|
Domestique
|
Problème règlementaire
|
-2160,24
|
The Mauritius Customs MRA is not respecting the HS classification of goods.
Carton Boxes which are clearly classified in 4819.10 have to be put in 4202.9290
which has absolutely nothing to do with carton boxes, however the real classification is tax free and the HS code by the Mauritius Customs is having a tax of 30%
Paper Gift Bags which are clearly classified in 4819.40 have to be put in 4823.9099
which has absolutely nothing to do with paper bags, however again the real classification is tax free and the HS code by the Mauritius Customs is having a tax of 30%
Both cases are a clear revenue source for the MRA (Mauritius Revenue Authority) as they ask for a classification in a HS code with 30% Customs Duty, whereas the real classification of the products is tax free.
There are a lot of other examples in the CUSTOMS TARIFF SCHEDULES
(INTEGRATED TARIFF) HS VERSION 2012 With amendments to 01 October 2016, where classification of products is preferably decided on the base of tax to be paid and not on the product as specified in the schedule.
The Minister of Finance banned Plastic Bags in 2016 and we have to pay for it? being charged a ridiculous 30% Customs duty and 15 % VAT on Paper Bags and Gift Cartons?
The Government of Mauritius must set import standards and avoid controversy in import regulations and classification of goods, decide and amend the regulations bringing down all articles of paper to 0 rated...
...there are paper napkins as well were 30% duty applies, nobody in Mauritius produces such napkins...the consumer pays for it
|
Résolu - Guidance
|
ANS_GUI
|
219
|
ANS_GUI
|
|
48
|
01/11/2016
|
Exportation
|
Minerais
|
Inde
|
Domestique
|
Problème règlementaire
|
-2330,58
|
The Cabinet of ministers of Mauritius has brought about a ban on the export of all scrap metals from Mauritus .. The decision was taken without any consultation with the exporters or with the other stakeholders in the recycling and export of metal scraps , wastes and residues industry . The decision was taken on the 15/01/16 was promulgated in march and was effective on the 30th of june 2016 .. The metal recycling and export industry exists since after world war 2 and we were until recently 13 exporters .. This affects 250 direct jobs and 2000-3000 indirect jobs of collectors, merchants, traders and lorry operators etc .. It is totally contrary to free trade, competition, export, PMEs, etc etc ..We have discussed lengthily with the Minister of Commerce and during our negotiations the Ban was implemented .. It is absolutely unfair and encourages a monopoly and blockages . This ban was on all scrap metals whether Steel, copper , aluminium and other metals was brought to favour one only steel mill operating on the island which takes only mild steel scrap . This mill is now dictating its terrible conditions to all the market . Besides this is harmful to recycling, and will encourage generation of metal pollution and eyesores like in the old past ..
|
Résolu - Guidance
|
ANS_GUI
|
207
|
ANS_GUI
|
|
47
|
14/06/2017
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Espagne
|
Domestique
|
Autres obstacles
|
-2105,34
|
Request for Import Permit from local authorities not granted.
|
Résolu - Guidance
|
ANS_GUI
|
206
|
ANS_GUI
|
|
46
|
01/11/2016
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Afrique du Sud
|
Pays partenaire
|
Problème règlementaire
|
-2330,56
|
We can't import Ice cream from Durban because the State Veterinary in South Africa refuses to issue a Health Certificate without receiving from Mauritius an import permit in which requirements to be satisfied is listed. However, authorities in Mauritius (both Minsitry of Health and Minsitry of Agriculture) do not issue import permit for Milk products.
|
Résolu - Guidance
|
ANS_GUI
|
205
|
ANS_GUI
|
|
45
|
27/12/2017
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Afrique du Sud
|
Domestique
|
Problème règlementaire
|
-1909,4
|
Ministry of Health request Date of Manufacture on food products regularly imported
|
Résolu - Guidance
|
ANS_GUI
|
204
|
ANS_GUI
|
|
43
|
28/03/2017
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Italie
|
Domestique
|
Problème administratif
|
-2183,29
|
Ministry of Health request Health Certificate for products regularly imported .
|
Résolu - Guidance
|
ANS_GUI
|
202
|
ANS_GUI
|
|
42
|
16/06/2016
|
Importation
|
Matériel de transport
|
Emirats arabes unis
|
Domestique
|
Comportement arbitraire des fonctionnaires
|
-2468,35
|
Re:- Importation of Drones
Cusdec-42015160030 of 22.06.15,62015216490 of 17.08.15,42015219556 of 20.08.15 42015229181 of 31.08.15,42015240835 of 11.09.15.
We have cleared these consignments of Drones since June 2015 at Customs under HSCode 88022000 which is free of Customs Duty and Vat.
We have determined this HS code from a letter of ICTA RefICTA/LIC/June-15-2 who clearly stated that these goods are Unmanned Aerial Vehicles Drones (UAV).
On our last consignment Cusdec42015261521 of 01.10.15, the Customs opinion that it should be classified as Camera HSCode 85258000 because the Drone is equipped with Camera which attract Vat at 15%.
The new HS Code for Drone with camera was implemented by the end of August upon the opinion of the Tariff Unit without the community being informed.
We maintain that it should be classified under HS 88022000 as drone and not camera.
In the same line the customs should classified Mobile phone as Camera if ever camera attract a higher duty rate than mobile phone.
We kindly request your intervention to settle this issue.
|
Résolu - Guidance
|
ANS_GUI
|
198
|
ANS_GUI
|
|
41
|
14/06/2016
|
Importation
|
Produits chimiques
|
Chine
|
Domestique
|
Problème règlementaire
|
-2470,46
|
I manufacture hair cosmetics in Mauritius.
I have to import many items to produce the finished product.
One item - disposable plastic glove with HSCode 39262020 - i pay 15% customs duties.
This item when imported together with Hair Cosmetics HSCode 3305901, it is 0% customs duties.
|
Résolu - Guidance
|
ANS_GUI
|
197
|
ANS_GUI
|
|
39
|
25/02/2016
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
France
|
Pays partenaire
|
Problème règlementaire
|
-2580,52
|
Import of flour, delay in obtaining the import permit from Ministry of commerce
|
Résolu - Guidance
|
ANS_GUI
|
192
|
ANS_GUI
|
|
38
|
07/06/2018
|
Importation
|
Informatique, télécommunications, électronique grand public
|
Chine
|
Domestique
|
Problème règlementaire
|
-1747,51
|
We are licensed as an importer of telecommunication equipment by ICTA.
We have imported a consignment of mini speakers which main connection is with USB and Auxiliary but is also equipped with Bluetooth facilities.
Under the custom declaration 42015145442, the custom has detained my speakers as per DR 43712 under telecommunication directive that the speaker with Bluetooth need types approval.
The HS Code 851821 of the integrated custom tariff never mentioned that this item needs any requirement from any agencies.
Furthermore, Bluetooth application is used in a diversity of electronic equipment such as car keys, remote control for TV, radio and other electrical appliances.
Hence, why only speakers need type of approvals?
Moreover, Bluetooth do not use frequencies as mobile telecommunication equipment.
This decision is discriminatory because small operators who buy on open market will not be on the same level of playing field as big operators importing from manufacturers.
We request the intervention of the authority to deliver our goods.
|
Résolu - Guidance
|
ANS_GUI
|
189
|
ANS_GUI
|
|
37
|
27/12/2017
|
Importation
|
Produits frais et produits agro-alimentaires bruts
|
Australie
|
Domestique
|
Problème règlementaire
|
-1909,4
|
Delay in obtaining permit
|
Résolu - Guidance
|
ANS_GUI
|
177
|
ANS_GUI
|
|
36
|
25/02/2016
|
Exportation
|
Produits alimentaires transformés et agro-industriels
|
Kenya
|
Domestique
|
Retard ou problème de délais
|
-2580,52
|
Delay for approval of export permit
|
Résolu - Guidance
|
ANS_GUI
|
175
|
ANS_GUI
|
|
35
|
25/02/2016
|
Exportation
|
Vêtements
|
Seychelles
|
Domestique
|
Retard ou problème de délais
|
-2580,52
|
Delay for approval of COMESA certificate
|
Résolu - Guidance
|
ANS_GUI
|
174
|
ANS_GUI
|
|
34
|
28/10/2015
|
Importation
|
Fabrication diverses
|
France
|
Domestique
|
Problème d’information
|
-2700,28
|
Upon declaration at customs for an importation of 16 pieces of rattan embroderie baskets from France for personal use.
Although it is a fully finished and treated product, the customs still request a plant import permit.
We have been to the Ministry at Reduit and surprise to note that the permit will take atleast 1 week. Upon application, we have to make a payment of Rs50. However, the cashier's office close at 2p.m and have to report on Monday at 9.30a.m.
Firstly, importation of finished rattan artisanal should not be imposed especially when imported from European countries. Moreover, the poor service at the Ministry of Agro Industry should be revised.
|
Résolu - Guidance
|
ANS_GUI
|
173
|
ANS_GUI
|
|
33
|
21/10/2015
|
Importation
|
Fabrication diverses
|
Madagascar
|
Domestique
|
Problème règlementaire
|
-2707,49
|
our consignment of polybags hold at customs due to GN 153 dated 06.08.2015. This law will be in force in Jan 2016 but ministry of trade already implement in Sep 2015.
|
Résolu - Guidance
|
ANS_GUI
|
169
|
ANS_GUI
|
|
32
|
21/10/2015
|
Importation
|
Fabrication diverses
|
Thaïlande
|
Domestique
|
Problème règlementaire
|
-2707,48
|
New Regulation on banning plastics bags , We have been importing plastics pouch for our export loins , but our consignment has been detained at Custom as per Government Notice 153 of 2015 .
There is a misinterpretation about this new regulation between the Ministry of Environment , Custom and the Ministry of Commerce ,
|
Résolu - Guidance
|
ANS_GUI
|
168
|
ANS_GUI
|
|
31
|
03/11/2015
|
Exportation
|
Fabrication diverses
|
Réunion
|
Domestique
|
Autres obstacles
|
-2694,48
|
Vessel to Reunion was planned to depart on Tuesday 06.10. On Friday 02.10 morning, we are informed that departure of vessel would be delayed to Thursday 8.10. In the afternoon, we learn that the vessel will finally not come, as its routing has been changed due to berthing not available at Port Louis. All export cargo are rolled onto the following week's vessel (expected departure now set to 11.10). Client is penalized as he must partially ship his order by air in order to respect the delivery delay given to his end client.
|
Résolu - Guidance
|
ANS_GUI
|
167
|
ANS_GUI
|
|
30
|
03/03/2016
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Madagascar
|
Domestique
|
Comportement arbitraire des fonctionnaires
|
-2573,33
|
I imported peanuts from Madagascar in April 2015, and alongside, I had done all the tests required for the importation of food items in an accredited and trustworthy laboratory ‘Institut Pasteur de Madagascar’ in Tana, to ensure that my products are in compliance with the Food Regulations 1999. However, my products were retained at customs when some Arachides were taken by officials of the Ministry of Health & Quality of Life (MoH&QL) for determination of aflatoxin level. Results of analysis revealed that the samples contained 0.706 mg/kg of total aflatoxins which is not within the acceptable range. On that basis, release of my products was not granted. I, nevertheless, objected to this seizure and withholding as I was doubtful about the test done by the MoH&QL. Officials from the Ministry of Health therefore proposed to proceed with a new test after one and a half month, in which case results of the total aflatoxins level affirmed to be 0.016 mg/kg. Owing to this 0.001 mg/kg difference, I was not given release of my peanuts, although I provided the officials with a scientific research document which proves that the aflatoxin level diminishes by approximately 80% as the peanuts are used in production.
To keep my production line working, I imported another container of peanuts from Madagascar in August, and again, test reports obtained from the Government Analyst Division revealed that the samples of peanuts are not in conformity. Again this time, the results from GAD was in contradiction with the results from Institut Pasteur. This has led me to again question the test being carried out by GAD, and also the way authorities of the MoH&QL are presently doing their duty. Following my request sent to you on 21.09.15 for another test from which I did not receive any reply, I am hereby writing again to follow up my appeal since I have recently received a letter from Institut Pasteur Laboratory of Madagascar which maintains the doubts that there had been an error in the analysis of the Ministry of Health. You will find attached a copy of the letter and comment from difference International expert.
If two tests are in contrast, then in principle, another test should be conducted immediately, and not after one and a half month or more. Based on my experience so far, authorities from the MoH&QL are acting in ignorance and are not being comprehensible at all over this issue.
My production line has not been working for the past six months
|
Résolu - Guidance
|
ANS_GUI
|
166
|
ANS_GUI
|
|
28
|
28/10/2015
|
Exportation
|
Produits alimentaires transformés et agro-industriels
|
Australie
|
Domestique
|
Manque de reconnaissance internationale
|
-2700,28
|
Requirements of approved 'Age Certificates' to accertain the age of RUM by the destination country.
|
En cours de résolution - Cas spécial
|
NAC
|
164
|
NAC
|
|
27
|
06/11/2015
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Turquie
|
Domestique
|
Problème règlementaire
|
-2691,34
|
In view of the tax paid on production, we request that items being produced after submission of last month return could be released on the market without waiting for next month return to be submitted.
Please note that at the start, it was agreed with Customs to pay tax on the number of units (fruit juice per litre) being transferred from the production unit to our warehouse undertaken during the previous month,ie, the tax for the month of August is calculated based on transfers from production to our warehouse during August and is paid within five working days from the 1st of September.
But following a meeting, the customs advised us that it was not the proper way of doing it since the tax is being paid to customs after the sale of the product and were then informed that the tax should be paid to custom prior to selling the product and that we are not allowed to sell the products before settlement of the tax.
The operational difficulties resulting from this decision are:
(i) Since we can submit only one return per month, all items being produced between the last month return cannot be sold until we process the next month return. Hence, we should keep items produced in our store for nearly one month. This impacts on our sales and our shelf life.
(ii) Keeping the products for one month in store is not feasible for us since we do not have enough storage capacity
(iii) This affects our operating efficiency and impact negatively on our cash flow.
Awaiting a positive feedback and response.
|
Résolu - Guidance
|
ANS_GUI
|
163
|
ANS_GUI
|
|
26
|
27/12/2017
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Turquie
|
Domestique
|
Problème de paiement
|
-1909,39
|
RE: Request for amendment to determine sugar content
In view of tax applied on sugar, we want to clarify and request to pay tax only on sugar being added during production.
La Trobe Co Ltd, produce and market three types of fruit drinks: Coconut, Pomegranate & Lemon and Mint. These fruit drinks contain added sugar which is mixed with 100% Fruit Juice Concentrate.
As per list of ingredients, we only add 80g of sugar to Coconut 1L, 102g to Pomegranate 1L and 82g to Lemon & Mint 1L flavour, but payment is based on 108.8g for Coconut, 128.6g for Pomegranate and 108.6g for Lemon & Mint.
We have made a request to the Mauritius Standard Bureau to obtain a report on % of sugar added but they are unable make a distinction between sugar in the fruit juice concentrate and added sugar in their analysis.
Awaiting a positive feedback.
|
Résolu - Guidance
|
ANS_GUI
|
162
|
ANS_GUI
|
|
23
|
06/11/2015
|
Exportation
|
Produits chimiques
|
Réunion
|
Domestique
|
Problème administratif
|
-2691,34
|
OBTENTION OF EUR1 CERTIFICATE. LENGHY PROCESS. TOO MANY DOCUMENTS REQUIRED. CUSTOMS REQUIRE COSTING CERTIFIED BY A QUALIFIED ACCOUNTS. THIS IS VERY EXPENSIVE. + TOO MANY QUERIES FROM CUSTOMS FOR EACH REQUEST. CUSTOMS ASK THE SAME QUESTIONS EACH TIME.
|
Résolu - Guidance
|
ANS_GUI
|
147
|
ANS_GUI
|
|
22
|
03/11/2015
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Royaume-Uni
|
Domestique
|
Problème règlementaire
|
-2694,49
|
Food Ingredient called Xanthan Gum is apparently prohibited by MOH (FIU) in Mayonnaise and Salad Cream whereas it is authorized in such categories as Cream Cheese and Yoghurt.
|
En cours de résolution - Cas spécial
|
NAC
|
144
|
NAC
|
|
21
|
27/12/2017
|
Importation
|
Produits alimentaires transformés et agro-industriels
|
Australie
|
Domestique
|
Retard ou problème de délais
|
-1909,39
|
Import Permit Issues MOH Veterinary Services
|
Résolu - Guidance
|
ANS_GUI
|
143
|
ANS_GUI
|
|
19
|
30/09/2015
|
Importation
|
Fabrication diverses
|
Chine
|
Domestique
|
Retard ou problème de délais
|
-2728,33
|
Unclear Procedure for the submission of application to MSB and CAU to get Compliance Certificate from MSB for the importation of Toys
|
Résolu - Guidance
|
ANS_GUI
|
139
|
ANS_GUI
|
|
18
|
25/02/2016
|
Importation
|
Vêtements
|
Chine
|
Domestique
|
Problème de paiement
|
-2580,54
|
The fee of MUR 500 payable to customs for ruling on HS codes classification is considered unfair.
|
Résolu - Guidance
|
ANS_GUI
|
138
|
ANS_GUI
|